Managed Help Desk: On-Demand IT Support When You Need It

Our Managed Help Desk service is ideal for businesses that need reliable, ad-hoc support without committing to a full MSP plan. 

Key Features: 

• Break/Fix Support for End-Users 

• Remote Troubleshooting & Issue Resolution 

• Ticket-Based Service Model 

• No Long-Term Contracts 

• Fast Response Times 

Perfect For: 

Organizations with internal IT teams needing overflow support, or businesses seeking flexible, pay-as-you-go assistance. 

MSP: Proactive IT Management for Growing Businesses 

Improving’s MSP offering provides foundational IT services to keep your systems secure, stable, and supported. 

Key Features: 

• 24/7 Help Desk & Monitoring 

• Endpoint Protection & Patch Management 

• Basic Backup & Recovery 

• Monthly Health Reports 

• Network Maintenance 

Perfect For: 

Small to mid-sized businesses looking for consistent IT support and improved uptime. 

MSP Plus: Strategic IT Partnership for High-Performance Teams 

MSP Plus is designed for organizations that need advanced IT capabilities and strategic guidance. 

Key Features: 

• All MSP Services Included 

• Advanced Cybersecurity (SIEM, MDR, Compliance) 

• Cloud Strategy & Migration 

• IT Roadmapping & Consulting 

• On-Site Support Options 

• Quarterly Business Reviews 

• Custom SLAs 

Perfect For: 

Businesses with complex IT environments, compliance requirements, or aggressive growth goals.